Sunday, March 28, 2010

Acrobat Pro 9.0 not compatible with OSX 10.6 Snow Leopard

If you have Acrobat Pro 9.0 installed on OSX 10.6 Snow Leopard, you will not be able to use the Adobe PDF Virtual Printer. When you print to it, it'll look like its all working, but no PDF will be created, and in the logs you'll see

sandboxd[2545] DistillerIntf(2544) deny file-write-data /Users/steve.jobs/Library/Application Support/Adobe/Acrobat/Distiller 9/Messages.log

There is no workaround. You need to update Acrobat to 9.1 and this will remove the virtual printer, replacing it with "save as Adobe PDF".


I found that this would crash on me with 9.1, so carry on updating to 9.3.1 (current).

Get your Acrobat updates from www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh, but make sure you've got good broadband since getting from 9.0 to 9.3.1 takes 435Mb!

2 comments:

Olf said...

Thanks for the hint, will update to Acrobat 9.4.3 and chekc if all works fine then...

QuiteTall said...

well Acrobat has more holes than a colendar, so updating to the latest is a good thing to do anyway :-)